• Why do I see discrepancies when targeting mobile carrier traffic?

    Identification of mobile carrier users (3G/4G) is a complex feature. We use both our own and third-party databases of IP addresses to identify carriers, and it requires constant maintenance.  Depending on the tool you are using, and how that tool is identifying users (IP addresses, ISP name...) you may see differences. For this reason we can not guarantee the accuracy of this identification. If you require 100% accuracy,  we suggest... Read More

  • Keyword targeting

    Our new Keyword Targeting feature is designed to help advertisers reach relevant audiences with traffic­ driving keywords to lift their campaign's performance. Key functions of this feature include:-­ • Advertisers can input or block any keyword in any language • Keywords can be composed of single or multiple keywords e.g. milk chocolate • Keywords can be specific niches, names of people/celebrities, brands or products To use this feature simply enter... Read More

  • IP ranges targeting

    Our new IP Ranges Targeting allows advertisers to target or block specific IP addresses/ranges. This is particularly useful for 3/4G carrier targeting where advertisers can use additional IP ranges instead of/as well as ExoClick's current options. To use this feature simply enter each IP Range(s) on a separate line. To block items place a minus sign before the IP Range(s) you want to omit. You can find this option here:- Admin Panel... Read More

  • Why are there PayPal Limits?

    The PayPal limit exists because PayPal doesn’t offer guaranteed payments to its merchants. As a company, we need to ensure that the payments we receive are secured against potential fraud. This is what leads us to ask our Advertisers to use either the Wire Transfer payment method or Paxum. Furthermore, these other options allow you to send larger amounts that can cover longer time periods of spendings and avoid campaign... Read More

  • VAT

    In order to comply with EU regulations, ExoClick applies VAT as follows: A 21% VAT is always applied to both individual and companies in Spain, with or without valid VAT number. Companies from EU countries that provide a valid VAT number are exempt of any VAT. (Contact Customer Services to verify it before sending funds) Individuals or companies from EU countries that can’t provide a valid VAT number are subject... Read More

  • What are the available payments methods?

    Please note that we work on a pre-payments account funding system. The methods we provide for you to fund your account are: Wire transfer from 500 EUR/USD. You’ll find our Bank information in the “Payments” tab of your Admin Panel.You must contact us when the funds are sent so we can ensure they are added when received to avoid delays. PayPal from 200 EUR/USD, directly from your Admin panel, in... Read More

  • What is the minimum funding permitted?

    200 EUR/USD. We believe it is in everyone’s best interest since lower budgets do not bring enough valuable data (CTR, impressions, clicks, sales) to take objective decisions and turn campaigns into profitability. Read More

  • Do you invoice?

    Your invoice is automatically created in your Administration Panel as soon as your funds are received. To download your invoice, make sure you are under the Advertiser tab then click on “Payments” and click on “Invoice” to open/download it. Read More

  • How do I check how much funding I have left?

    You can check your balance at anytime in your Administration Panel, just click on “Dashboard” and you will see a complete overview of the current status of your account in numbers. Read More

  • Dynamic tokens or tags

    ExoClick has dynamic tags that you can use to track interesting data through your URL and your own tracking system: {campaign_id} ID of the campaign. {variation_id} ID of the variation. (Banner or landing page) {src_hostname} Domain name where the ad is displayed. {site_id} ID of the site where the ad is displayed. {zone_id} ID of the ad zone where the ad is displayed. {category_id} ID of the category detected. {country}... Read More

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