Role

As Customer Services Agent you will provide an essential function for the company. You will gain a 360º view of the business and most importantly provide customer satisfaction.

You will work in a small but dynamic team giving support to our Advertisers and Publishers that use our network along with supporting internal departments and spotting opportunities for attracting new business.

The job will involve challenging problem solving and requires logical and technically minded applicants.

 Responsibilities

  • Moderate content of the ExoClick network ensuring internal procedures are followed and maintaining consistent high standards of work
  • Work inquires from our clients using various platforms (Email/Live chat)
  • Taking ownership of unresolved issues and follow them through to the customers satisfaction.
  • Manage work flows to agreed KPI’s
  • Protect the network from 3rd party abuse and security issues.

 Essential Requirements

  • Previous customer service experience (Minimum 2 years)
  • You are fluent in or native English
  • Strong oral and written communication
  • Multi-tasking abilities
  • 24/7 flexibility to work on day or night shift.
  • Availability to work on weekends.
  • Proficient with PC based software and browsers
  • Ability to work independently with minimal supervision
  • Comfortable with all types of Adult content websites

 Desirable skills

  • Technical background especially working with HTML, JAVASCRIPT, proxies etc.
  • Knowledge of website construction and/or on-line advertising
  • Speak Spanish and/or French

Additional information

  • We will accept applications if you possess a Certificate of Disability equal to or greater than 33%

 Location

Barcelona Office, Spain



* Allowed file types are PDF, ODT, DOC and DOCX