Role

As Customer Services Agent you will provide an essential function for the company. You will gain a 360º view of the business and most importantly provide customer satisfaction.

You will work in a small but dynamic team giving support to our Advertisers and Publishers that use our network along with supporting internal departments and spotting opportunities for attracting new business.

The job will involve challenging problem solving and requires logical and technically minded applicants.

 Responsibilities

  • Moderate content of the ExoClick network ensuring internal procedures are followed and maintaining consistent high standards of work
  • Work inquires from our clients using various platforms (Email/Live chat)
  • Taking ownership of unresolved issues and follow them through to the customers satisfaction.
  • Manage work flows to agreed KPI’s
  • Protect the network from 3rd party abuse and security issues.

 Essential Requirements

  • Previous customer service experience (Minimum 2 years)
  • You are fluent in or native English
  • Strong oral and written communication
  • Multi-tasking abilities
  • 24/7 flexibility to work on day or night shift.
  • Availability to work on weekends.
  • Proficient with PC based software and browsers
  • Ability to work independently with minimal supervision
  • Comfortable with all types of Adult content websites

 Desirable skills

  • Technical background especially working with HTML, JAVASCRIPT, proxies etc.
  • Knowledge of website construction and/or on-line advertising
  • Speak Spanish and/or French

Additional information

  • We will accept applications if you possess a Certificate of Disability equal to or greater than 33%

 Location

Barcelona Office, Spain

  • Customer Services

    •  

      Working within the ExoClick Customer Services department, you will have the responsibility for providing our clients with the highest level of client service. Additionally you will be on the front line in protecting our network/clients against online security threats.

      The Compliance Team works 24/7 providing assistance to our client around the globe, through Emails & tickets in a fast paced energetic environment. The role will involve challenging problem solving and requires logical and technically minded applicants.


  • Development

    •  

      Do you want to play a key role in an innovative project in the security software development sphere?

      This is a brilliant opportunity to get in at the ground-level of this exciting new project which you’ll help to define, shape and build for Spain's biggest ad tech company which is also the 4th largest ad network in the world.

      You will join a small, dynamic and highly skilled technical team working on the development of specific projects, while ensuring they are effective and always delivered on time.

      Help us shape the future - for a more secure user experience!


  • Sales

    •  

      This position requires a candidate who is energetic, enthusiastic, and motivated to work in a leading and dynamic company within the online entertainment sector.

      As an Advertiser Account Manager you will be responsible for a portfolio of medium-to-large sized global advertisers as well as the creation, management and optimisation of their online campaigns using ExoClick's proprietary technology and network solutions. You are in direct contact with the advertisers to ensure they are meeting their ROI objectives, and will be required to generate statistical and financial reports for your clients and Management. You will report directly to the Head of Advertising.


      Profile

      You understand the general needs of online advertisers and publishers and you are able to manage hundreds of campaigns successfully.

      • Extremely organized and rigorous.
      • Proactive, with strong communication skills.
      • Analytical mind, good with calculations and statistics.
      • Strong team player and contributor.
      • We will value any previous experience as a media buyer, advertiser, affiliate or traffic manager.


      Daily tasks include

      • Creation, monitoring and optimization of advertising campaigns.
      • Clients follow up by phone and email.
      • Websites classification and network optimizations.
      • Negotiation of monthly agreements and pricing.
      • Identify growth opportunities (cross selling, upselling) in order to scale your clients.
      • Keep up to date with latest market news and industry trends.
      • Be willing to prospect and qualify new leads for your own portfolio.


      Your goals

      • Build strong and sustainable relationships with your clients through strategic thinking and assist them with reaching their ROI objectives.
      • Daily and weekly monitoring, analysis and optimization of their advertising campaigns. You must have the ability to identify areas of improvement and act on them fast.
      • Interpret statistical data and campaign reports effectively.
      • Meet and exceed your quarterly revenue goals generated from your global portfolio.
      • Participate and communicate actively with other team members within the sales division (Publishing, Performance, CS) to aid knowledge and best practice sharing.

We are always interested in meeting new talent so if you are interested in working at ExoClick, why don't you send us your CV for future job opportunities!



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